(1) Returns
・ We will accept returns only in special circumstances such as defective products or problems with fittings.
・ Returns related to product defects will be handled at our expense.
・ We ask that the customer bear the shipping fee for returns due to other fitting problems (except in the case of defective products).
・ If there is a request for return, the customer should contact us by e-mail within 7 days after the item arrives. If it is more than 7 days from the date of arrival, we may not accept the return.
・ If there is a problem with the fitting, as soon as we confirm the return of the good product from the customer, we will send you a coupon equal to the purchase price of the returned product.
・ The shipping fee when returning to our company will be borne by the customer, except in the case of product defects.
・In principle, refunds will not be made except in the case of defective products.
・If there are other special circumstances that should be refunded, we will refund only if it is recognized that the refund should be made in accordance with our internal regulations.
・ Regarding the refund amount, unless it is caused by our fault such as product defect, the difference amount (calculated in Japanese yen) after deducting the actual cost until the refund date, such as shipping and handling fee, will be transferred to the customer.
(2)Exchange
・Since one kimono is used for exchange, it is not possible to exchange the same pattern and kimono.
・If there is a problem with the fitting, as with the above return method, as soon as we confirm the return of the good product from the customer, we will send you a coupon equal to the purchase price of the returned product. It will be exchanged by re-purchase with the coupon.
